Returns

Refunds and Returns

Before and after photos are required in order to be eligible for the 90 day guarantee

The 90-Day Results Guarantee covers only the Micro-Infusion System and Peptide Serum Bottle bought through our website, and it is valid solely on your very first order with Peptonix.

Eligibility requires that you submit before-and-after photos showing the progress you've made.

We're confident our product works. Should you notice no results within 90 days of the day your order is delivered, you're entitled to ask for a refund.

A receipt or other proof of purchase must be supplied before a return can be finalized.

Where several orders have been placed, just a single order can be refunded under the 90-Day Guarantee. We keep this rule to guard against abuse.

To get a refund or exchange started, send an email to contact@pptonx.shop including your order number along with the details we need.

Further Details on Returns

• Only the Micro-Infusion System and Peptide Serum bottle fall under the 90-Day Guarantee.
• To claim the guarantee, you need to email us no later than 90 days after your order is delivered. 
• The Guarantee is valid on your first order alone.
• Returns of our Shampoo and conditioner are accepted within 14 days.
• Items that remain unopened can be sent back within 14 days of purchase.  The product has to be sealed, unused, and in the packaging it came in. Once the plastic seal is removed, the item no longer qualifies for a return.

Order Cancellations

We know plans shift sometimes, and we'll try our hardest to honor cancellation requests. Reach out as early as you can if you need to cancel. We'll do everything we can to halt your order before it leaves, but bear in mind that our team moves fast to keep deliveries on schedule, so we can't promise a cancellation will still be possible once an order has already been processed in our system.

Wrong address details

It is entirely up to the customer to enter a full and correct shipping address during checkout. We take no responsibility for orders that arrive late, go missing, or can't be delivered because of wrong or incomplete address information supplied by the customer. Should an address fail verification, we'll reach out to you a single time for clarification. If we hear nothing back, your order goes out to the address that was entered. Orders affected by incorrect address information will not receive replacements or refunds

Guarding Against Fraud

As a safeguard against fraud, we check every billing and shipping address to confirm it lines up with the records held by the payment processor. We likewise keep an eye on all transactions for anything suspicious and may ask the customer for extra information to confirm a purchase. Where fraud is suspected, we hold the right to void the transaction and let the customer know right away.